Moving - Frequently Asked Questions
Moving - Frequently Asked Questions
Do I need to be at my new home when my services are connected?
If you are installing TELUS TV as part of your move, you will need to be at home during the appointment arrival window and throughout the entire installation. Unless your Move Specialist discussed an appointment with you, most phone line and Internet installations do not require you to be home.
How do I set up Internet service at my new home?
If you are installing TELUS TV as part of your move, your TELUS Technician will set up all of your services. If you are self-installing your Internet, please refer to your Movers package sent to your old address for simple setup instructions. If you require further assistance, please visit telus.com/support or call us at 310-TECH (8324). Keep in mind that your services may not be working until midnight the day of your install.
How do I set up my voicemail at my new home?
You will be able to access your voicemail by dialing *98 from your home phone. Please note that you may need to reactivate your voice mailbox after the move. Please click here for detailed instructions on how to set up your voicemail service.
What should I expect on my bill?
If you are subscribing to new services at the time of your move, your first bill at your new address might appear larger than normal. This is because TELUS normally bills its services one month in advance. The charges for your new service on the first bill will include one month of service that is billed in advance, plus the usage that occurs between your new service activation date to your first billing date. Please note that certain service/installation charges may apply based on your service address.
I am new to TELUS Optik TV service. Where can I view channel information?
Please visit the Optik programming page for more information.
Moving your existing TELUS services?
Simply call 310-2255 and choose the "move" option when prompted.
New to Alberta or BC?
Call us at 310-2255 to order your services.
We'll take it from there.
Moving into a Seniors Care Home?
Please download and complete our checklist that covers all the information our agents will need, then call us at 310-2255 and choose the "move" option.
TELUS, the TELUS logo, the future is friendly, Optik TV, the Optik TV logo, Optik High Speed and Optik Internet are trademarks of the TELUS Corporation, used under license.
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