Security - installation

New customers

If you are installing TELUS security services software for the first time, you must uninstall any existing security software on your computer. Please refer to the documentation of your software or operating system for instructions on how to do this.

Existing customers

If you are upgrading your TELUS security services software, please ensure your TELUS Internet Security services are shut down before running the installation.

1. Once you have downloaded TELUS security services software, double-click the icon to begin installation or to upgrade existing software.

2. Follow the installation wizard instructions.

3. When prompted for your username and password:

• Enter your TELUS High Speed username and password. If you are not a TELUS High Speed customer, enter the username and password you were given when you ordered your TELUS Internet Security services.
• If you have forgotten your username, check the e-mail you received from customer_service@telus.net.
• Forgotten your High Speed password? Log in to your telus.com account, select 'Your Accounts', then "High Speed" and then select the password reset tool.

If you have any difficulty installing your TELUS security services software, please refer to our troubleshooting guide.

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