Questions about your bill? Before you pick up the phone, remember that most billing questions can be answered quickly and easily online.
Was your first bill higher than expected?
Keep in mind that TELUS bills one month in advance for recurring charges such as residential phone line and Internet access. Your first bill may be higher than expected because it will include prorated charges for your first days of service plus your regular monthly charges, billed one month in advance.
Understanding your bill
Paying your bill FAQ
- What are the benefits of registering?
- How do I register for an online account at telus.com?
- I am a new TELUS customer. Can I register on telus.com?
- What if I don’t have my account number or PIN?
- Where do I register if I am not a residential customer or a single-line business, or if I receive a consolidated bill for several phone lines, one of which is a business line?
eBill FAQ
- How can I view my TELUS e.Bill?
- How do I turn my paper bill on or off?
- How can I print my e.Bill?
- How do I view past bills?
- How can I view my long distance calls on e.Bill?
- Why is the total long distance charge larger than my toll plan charges total on e.Bill?
- When I try to view my e.Bill, I get an error. Why?
- How do I update the email address for my e.Bill notification?
- I am on pre-authorized payment, but it does not say, "do not pay this bill" on e.Bill like it does on the paper bill. Why?
- I just signed up for e.Bill. Why can't I see my last 18 months of bills?
- How do I print my long distance charges? Can I sort my charges?
Service agreement FAQ
- What is a service agreement and why is it beneficial to me?
- How do I sign up for a service agreement?
- What happens when my service agreement expires?
- What happens if I want to cancel my service agreement?
- When does the cancellation fee not apply?
- How do I return TELUS equipment after I've cancelled my service?
- Will I be charged a fee for changing my TV programming during my service term?
- Will I be charged a cancellation fee for moving to a lower tier high speed product? (E.g.: High Speed to High Speed Lite)
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